Frequently Asked Questions

General

How do I access my course?

I forgot my password, how do I login?

Who can learn to sign?

How do I redeem a gift course?

Courses

Are you accredited?

Can I earn continuing education credits for completing your courses?

How much time do I have to complete each course?

Is there a start and end date?

Do you offer a certificate for completing the courses?

What equipment do I need?

Can I purchase access for multiple people?

Do you offer discounts for organizations?

What's the difference between the guided courses & online free videos?

CEUs

What are CEUs?

How many hours is one CEU?

Who accepts CEU’s?

When will I get my CEU credits?

Billing

Is there a monthly charge for your courses?

What is your refund policy?

How do I request a refund?

How can I view my order history?